1. Introduction
Lyca Mobile respects your privacy and is committed to protecting your personal data. This privacy policy aims to inform you about:
- how we use your personal data you may provide us, while you enquire, purchase, or use any of our products or services including accessing contents of this website, signing up to our communications or taking part in our surveys or competitions.
- the legal principles and lawful basis in which we process your data and
- your rights regarding your personal data.
This privacy policy is provided in a layered format for your convenience of choosing the specific areas you are particularly interested in.
Alternatively, you can find a summary here.
2. About Us
We, Lyca Mobile UK Limited, operate in the UK. We provide electronic communication services including national and international calls, texts and data to customers. When we say, “we”, “us” or “our” in this policy, we are referring to the relevant Lyca Mobile entity responsible for processing your data.
3. What data do we collect About you?
Personal Data is any information about you from which you can be identified. However, it does not include data where your identity has been removed (it’s called anonymised data).
We may collect, use, store and transfer different kinds of personal data which may be categorised as below:
- Identity Data include your full name, date of birth, gender, language.
- Contact Data include your correspondence address, email address, contact number.
- Financial Data include your bank account and payment card details (which you provide to purchase products from us and make a payment directly to us, such as on our website).
- Billing Data include your details about payments about the products and services you have purchased from us.
- Technical Data include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform you use to access our website.
- Profile Data include your username and password, purchases made by you, your interests, and preferences.
- Usage Data include information about how you use our website, products and services, top up records, call data records which include traffic data and location data.
- Marketing and Communications Data includes your preferences in receiving marketing from us and other Lyca entities (as chosen and consented to) and your communication preferences.
- Customer Care Data includes your feedback to us, survey responses and voice mail recordings when you contact us.
We process your personal data to derive information so that we can make personalised offers to our customers. Such information does not directly or indirectly reveal your identity. However, if we combine or connect the derived information with your personal data, it may directly or indirectly identify you. So, we also treat the derived information as personal data which will be used in accordance with this privacy policy. Where we need to collect personal data by law and you fail to provide that data when requested including updating data records or verifying the data, we may not be able to provide you with the products or services. We may also have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. How do we collect your personal data?
We obtain your personal data, directly and indirectly, when you:
Interact with our independent distributors, wholesalers, and retailers.
Interact with us when you provide your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise.
Purchase and use our products or services or enquire about them.
Create an account on our website.
Subscribe to our services or communications.
Request marketing to be sent to you.
Enter a competition, promotion, or survey; or
Review our products and give feedback.
Download our app.
Access our website, using cookies. Please see our Cookie Policy for further details.
5. Where is your data transferred to?
We transfer personal data to some of our service providers who are based outside the European Economic Area (EEA). Specifically, Lyca Mobile uses a technical services provider based in India and Customer Service providers based in Morocco and Philippines. This constitutes processing of your personal data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure that a high degree of protection is afforded to it by following various safeguard measures so that there is no detriment to you.
We take steps to ensure your privacy rights are at least as compliant with the requirements of EU law, including requiring appropriate security measures from such third parties, set out in a contract between us, to protect your personal data.
We use specific clauses, prescribed by Data Regulations including EU GDPR, in the contracts with our service providers which give personal data the same protection it has in Europe.